Politique de remboursement

At The Suitcase Company, customer satisfaction is very important to us. Please read our refund policy carefully to understand your rights and how refunds are handled.

Refund Eligibility

You are eligible to request a refund under the following conditions:

-Refund requests must be made within 14 days of purchase

-The item must be unused, unworn, and returned in its original packaging

-The item must be in the same condition as when you received it

Any items returned that do not meet these conditions may not be eligible for a refund.

If you are unsure whether your item is refundable, please contact us before returning it.

Refund Request Process

To request a refund, please follow these steps:

1. Contact our customer service team at customerservice@thesuitcasecomapany.com

2. Our team will provide you with instructions on how to return your order

Required Information

When requesting a refund, please include the following information:

-Full name

-Order number

-Email address used at the time of purchase

-Photos and video proof of the item received (required if the item is defective)

Incomplete requests may result in delays.

Lost or Damaged Items

Damaged Items

If your item arrives damaged or becomes defective within 14 days of delivery, we will offer:

-A full refund, or

-A free replacement

Please contact us with photo and video evidence of the issue.

Lost Items

If your order is lost in transit and cannot be recovered within 30 days of placing the order, it will be deemed lost. In this case, we will offer:

-A full refund, or

-A replacement shipment

Return Shipping Costs

-We do not provide pre-paid return shipping labels

-Return shipping costs are the customer’s responsibility

-Returned items must be sent to our designated returns address at the customer’s expense

Shipping fees are non-refundable, unless the return is due to a defective or lost item.

Refund Method

Approved refunds will be issued to the original payment method used at checkout.

Refund Processing Time

Once your returned item has been received and inspected, refunds are processed within 5–7 business days.

If you believe there is an issue with your refund:

-Please contact us first to confirm that the refund was initiated

-If confirmed, we recommend checking with your bank or payment provider for further details

Contact Information

For any refund-related questions or concerns, please contact us at:

customerservice@thesuitcasecompany.com

We’re always happy to assist you.