Politique d’expédition

At The Suitcase Company, we aim to provide reliable and transparent shipping for all our customers. Please review the information below to understand how and when your order will be delivered.

Shipping Locations

We currently ship to the following countries:

-Netherlands

-Belgium

-France

-Germany

At this time, we do not ship outside these regions.

Shipping Methods

We offer the following shipping option:

-Standard Shipping

Shipping Costs

Our shipping rates are as follows:

-Free shipping on all orders over €50

-€7.50 shipping fee for orders under €50

Shipping costs are calculated automatically at checkout based on your order total.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, it will be shipped using our standard shipping method.

Please note that processing times may be extended during high-volume periods or holidays.

Estimated Delivery Time

After your order has been shipped, estimated delivery times are:

-7–10 business days (Standard Shipping)

Delivery times are estimates and may vary due to factors outside our control, such as carrier delays or customs processing.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor the status of your delivery.

Lost or Damaged Items

If your order arrives damaged, defective, or is lost during transit, please contact us as soon as possible.

We will provide a full refund or replacement for any item that arrives defective or is lost during shipping.

For more details, please refer to our Refund Policy.

Contact Information

If you have any questions about shipping or your order, please contact us at:

customerservice@thesuitcasecompany.com

We’re always happy to help.